Privacy Policy.

Last updated: March 1, 2026

At Linco ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

1. Information We Collect

We collect the following types of information:

Information You Provide to Us

Name, email address, and shipping address when you create an account or place an order
Payment information (processed through secure third-party payment gateways; we do not store your full credit card details)
Order history and purchase preferences
Communications with our customer service team
Product reviews and feedback you choose to share

Information Collected Automatically

Browser type and version
Operating system
IP address (collected in anonymized form)
Pages visited and time spent on our website
Referring website addresses
Cookies and similar tracking technologies (see our Cookie Policy below)

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders, including shipping and delivery
To process payments and prevent fraudulent transactions
To provide customer support and respond to your inquiries
To send you order confirmations, shipping updates, and important service announcements
With your consent, to send you marketing communications about new products, special offers, and promotions
To improve our website, products, and services based on your feedback and usage patterns
To comply with legal obligations and protect our rights and the rights of others

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with the following trusted service providers who help us operate our business:

Payment processors who handle your payment information securely
Shipping and fulfillment partners who deliver your orders
Email service providers who help us send transactional and marketing emails
Website hosting and analytics providers who help us operate and improve our website
Customer service platforms that help us respond to your inquiries

All our service providers are contractually required to protect your personal information and use it only for the purposes we specify.

4. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL encryption for all data transmitted between your browser and our website
Secure, PCI-compliant payment processing
Regular security audits and vulnerability assessments
Access controls that limit employee access to your personal information
Regular employee training on data protection and privacy best practices

5. Discreet Packaging & Billing

We understand the importance of discretion when it comes to intimacy products. That's why:

All orders are shipped in color boxes without branded packaging or any indication of contents
The return address on packages simply says "Linco."
Your credit card statement will show a charge from "Linco."
We never include product descriptions or pricing on the outside of packages

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access: You can request a copy of the personal data we hold about you
Right to correction: You can request that we correct any inaccurate or incomplete personal data
Right to deletion: You can request that we delete your personal data, subject to certain legal exceptions
Right to restrict processing: You can request that we restrict the processing of your personal data
Right to data portability: You can request that we transfer your personal data to another organization
Right to object: You can object to the processing of your personal data for marketing purposes
Right to withdraw consent: You can withdraw your consent to marketing communications at any time

To exercise any of these rights, please contact us at e-hl-hk@outlook.com. We will respond to your request within 30 days.

7. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Children's Privacy

Our website and products are intended for adults only (18+). We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have collected personal information from a child under 18, we will immediately delete that information.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page. We encourage you to review this privacy policy periodically.