Last updated: March 1, 2026
Welcome to Linco. These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.
Our website and products are intended for use by adults only (18 years of age or older). By using our website or purchasing our products, you represent and warrant that you are at least 18 years old and that you are using our products in compliance with all applicable laws and regulations in your jurisdiction.
We strive to provide accurate and up-to-date information about our products on our website. However, we do not warrant that product descriptions, images, pricing, or other content on our website is accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes only and may differ slightly from the actual product due to lighting, monitor settings, or product improvements.
We reserve the right to modify, discontinue, or update any product at any time without prior notice. We also reserve the right to limit the quantity of any product that may be purchased.
All prices listed on our website are in US dollars (USD) and do not include applicable taxes, duties, or shipping fees, which will be calculated at checkout. We reserve the right to change prices at any time without prior notice.
We accept the following payment methods: Visa, Mastercard, American Express, Discover, PayPal, and other payment methods as may be available at checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method provided. You agree to pay all charges incurred by you or on your behalf through your account.
All payments are processed through secure, PCI-compliant payment gateways. We do not store your full credit card information on our servers.
Once you place an order, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
If we are unable to fulfill your order for any reason, we will notify you by email and issue a full refund for any amount charged. We are not liable for any damages or losses resulting from the cancellation or refusal of any order.
We ship to most locations worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your shipping address and selected shipping method. Estimated delivery times are approximate and do not include order processing time.
We are not responsible for delays caused by customs processing, weather, natural disasters, or other circumstances beyond our control. International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Risk of loss and title to products passes to you upon delivery to the shipping carrier. If your package is lost or damaged during shipping, please contact us and we will work with the shipping carrier to resolve the issue.
We offer a 30-day return policy on all unused products in original packaging. To initiate a return, please contact our customer service team within 30 days of delivery. We will provide you with a prepaid return shipping label for eligible returns.
For hygiene and safety reasons, we cannot accept returns on products that have been opened or used. If you receive a defective or damaged product, please contact us immediately and we will replace it at no cost to you or issue a full refund.
Refunds are processed within 5-7 business days of receiving and inspecting the returned item. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective product.
Our products are intended for adult use only. Please read and follow all product instructions and safety guidelines provided with each product. Always use products as directed and stop use immediately if you experience any discomfort, pain, or adverse reaction.
We recommend using water-based lubricants with our silicone products. Do not use silicone-based lubricants with silicone products, as they may cause material degradation. Always clean your products before and after each use following the instructions in our Care Guide.
You are solely responsible for the use and misuse of our products. Linco shall not be liable for any injuries, damages, or losses resulting from the improper use, modification, or alteration of our products.
All content on our website, including but not limited to text, images, logos, graphics, product designs, videos, and software, is the property of Linco or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, perform, or otherwise use any content from our website without our prior written consent.
The Linco name, logo, and product names are trademarks of Linco. You may not use our trademarks without our prior written consent.
You may choose to create an account on our website to make shopping easier and faster. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach.
We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to violation of these Terms, suspected fraudulent activity, or misuse of our website.
When using our website, you agree not to:
To the fullest extent permitted by applicable law, Linco and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or other intangible losses, resulting from:
In no event shall our total liability to you for all claims arising from or relating to your use of our website or products exceed the amount you paid to us in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless Linco and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or your use of our website or products shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, rather than in court. The arbitration shall be conducted in [City, State] in the English language.
You may opt out of this arbitration provision by sending written notice to us within 30 days of first accepting these Terms. If you opt out, you will retain your right to file a lawsuit in court.
We reserve the right to modify or update these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and updating the "Last updated" date at the top of this page. Your continued use of our website after any changes to these Terms constitutes your acceptance of the updated Terms.
If you have any questions or concerns about these Terms, please contact us at:
Email: e-hl-hk@outlook.com
Mailing Address: Linco Inc., Legal Department, [Your Business Address]